m-Training for Inactive Women Aiming their Employment as Call Center Agents at their Homes Erasmus Project

Project Title

m-Training for Inactive Women Aiming their Employment as Call Center Agents at their Homes

Project Key Action

This project related with these key action: Cooperation for innovation and the exchange of good practices

Project Action Type

This project related with this action type : Strategic Partnerships for vocational education and training

Project Call Year

This project’s Call Year is 2020

Project Topics

This project is related with these Project Topics: Open and distance learning; Gender equality / equal opportunities; ICT – new technologies – digital competences

Project Summary

REASON: As all kinds of vocational trainings simply aim to give opportunity to trainee to “work and earn money”, the aim of this project is also to help our target group inactive women to work and earn money for their life sustainability and lice in more wealthy environment. There exist a large number of inactive people, especially women who are potentially “home based workers” or “e-workers”, but they need proper and efficient training for this. One of the most convenient “home based working” field is “call centers”. People who are employed in call centers as call center representatives/agents are not necessarily have to be employed in the organizations’ premises or working offices anymore, thanks to fast developing communication technologies and Internet. As a result of development in communication technologies, call diverting is very easy and inexpensive. Access to company Intranets via Internet is now part of daily life due to high Internet access speeds. Therefore, home based working in this field is perfectly possible in any part of Europe, if proper training and practice channels are made available to those who will be interested in such a challenging employment opportunity. Another important factor of choosing this field for e-working is the fact that the sector steadily grows around 10-20% every year all in Europe in spite of recent years’ global recession and financial crises.

AIMS: The concrete aim of this project is “to e-train inactive women for their e-employment as call center representatives, to work from their homes”. Training concept also includes e-stage possibility for efficient and complete result achievement. After such a program, individual will be ready to start working, without needing extra steps. So, main objective is “to increase employability of inactive women in a profitable scheme for both employee and employer, under current market conditions”.

CONSORTIUM CHARACTERISTICS:

SNU [TR] HEI (University)
FFE [ES] – Adult VET provider
Łukasiewicz-ITEE [PL] – National R/D body developing VET for unemployment prevention
INCSMPS [RO] – National R/D body developing VET for unemployment prevention
AHBV [TR] – HEI (University)
POINT [TR] – ICT and e-VET systems professional
TAKIDD [TR] – Large women NGO and networking
ZARIF [SK] – Large women NGO and networking
SPI [LT] – NGO with networking

OUTPUT: Integrated e-Training and e-Stage portal supported by Android APP will allow future call center representatives to be e-trained and practice by means of calling each other and simulating clients in changing roles. Grading/rating anonymously and repetition of e- learning modules depending on the strengths/weaknesses, re-studying while repeating e-courses and similar features will bring the possibility of satisfactory self evaluation before starting to actual work.

IMPACT: After having this kind of e-training and e-stage opportunity, home based employment possibility for inactive women will not be a dream any more. Thus, this will surely open a new challenging door for inactive women, including women with physical disabilities; for them to work from their homes and integrate themselves to labor market.

EU Grant (Eur)

Funding of the project from EU: 258800 Eur

Project Coordinator

SINOP UNIVERSITESI & Country: TR

Project Partners

• INSTITUTUL NATIONAL DE CERCETARE STIINTIFICA IN DOMENIUL MUNCII SI PROTECTIEI SOCIALE
• POINT PROJE INSAAT TAAHHUT MUHENDISLIK VE TICARET LIMITED SIRKETI
• FONDO FORMACION EUSKADI SLL
• ANKARA HACI BAYRAM VELI UNIVERSITESI
• Socialiniu projektu institutas
• SIEC BADAWCZA LUKASIEWICZ – INSTYTUT TECHNOLOGII EKSPLOATACJI
• Zdruzenie aktivnych a talentovanych zien realizujucich fungujucu karieru – ZARIF