Enhancing and Validating servIce related competences in Versatile learning environments in Western BAlkan Universities Erasmus Project

Project Title

Enhancing and Validating servIce related competences in Versatile learning environments in Western BAlkan Universities

Project Key Action

This project related with these key action: Cooperation for innovation and the exchange of good practices

Project Action Type

This project related with this action type : Capacity Building in higher education

Project Call Year

This project’s Call Year is 2018

Project Topics

This project is related with these Project Topics:

Project Summary

This project addresses of of Erasmus + KA2 CBHE priorities: Recognition of Qualifications and Qualification Framework. This is a regional priority for the Western Balkans, meaning it is a cumulative priority for all countries. Moreover, an added value is that for Albania and Bosnia and Hercegovina, this is also a national priority for CBHE projects. Service related competences are becoming an important aspect in non-formal and informal learning setting however, their integration in HEI learning approaches is quite new. Thus the project presents a new engagement of HEIs into an innovative qualification framework of social-related competences. Considering that none of the Balkan Countries has a previous experience in validating qualification framework of social related competences the project includes each WBC, represented by two HEI each. Following the European path, Partner countries are evolving into a service-based society. Hence professional lives are increasingly determined by concepts such as:- customer orientation,- sectoral and international collaboration-the need for continuous learning to adapt to rapidly changing demands.Consequently values and competences like:- external (customer) orientation,- team work/ cooperation- social competences necessary for effective management in the service sector are becoming competitive factors at the job level and as such aspired competences both for employment and societal reasons.Most important outputs will be:->Validation of service related competences-> IT-based system to create and validate learning outcomes-> Validation and creation of service-related with an IT-based Assessment and Evidencing system.

EU Grant (Eur)

Funding of the project from EU: 993581 Eur

Project Coordinator

EUROPEAN EDUCATION INITIATIVE & Country: AL

Project Partners

• SS. CYRIL AND METHODIUS UNIVERSITY IN SKOPJE
• UNIVERZITET U NOVOM SADU
• UNIVERSITET ALEKSANDER XHUVANI ELBASAN
• UNIVERZITET-SARAJEVSKA SKOLA ZA NAUKU I TEHNOLOGIJU PU
• UNIVERZITET DONJA GORICA PODGORICA
• UNIVERZITET U SARAJEVU
• UNIVERSITETI PUBLIK KADRI ZEKA