Rozwój kompetencji mechaników osobowych pojazdów samochodowych z zakresu profesjonalnej obsługi klienta jako element wzrostu konkurencyjności na lokalnym rynku usług. Erasmus Project

Project Title

Rozwój kompetencji mechaników osobowych pojazdów samochodowych z zakresu profesjonalnej obsługi klienta jako element wzrostu konkurencyjności na lokalnym rynku usług.

Project Key Action

This project related with these key action: Cooperation for innovation and the exchange of good practices

Project Action Type

This project related with this action type : Strategic Partnerships for vocational education and training

Project Call Year

This project’s Call Year is 2016

Project Topics

This project is related with these Project Topics: New innovative curricula/educational methods/development of training courses

Project Summary

E-learning trainings in the field of customer service for car workshops, developed under the project entitled:“Development of competence mechanics passenger vehicles with professional customer service as part of the growth of competitiveness in the local market”, financed by the European Social Fund under the Erasmus Program Plus.

The content of 18 e-learning courses are the most important principles and the latest trends in customer service in the car workshop. Courses show how important is the appearance of the car workshop, its organization and promotion. They give advise how to encourage car owners to leave they cars for repair in this workshop and how to, thanks to the introduction of small changes, increase the competitive advantage of the workshop.

The authors are Inter Cars experts from Poland, Lithuania and Latvia, and GroMar from Poland is responsible for the production and e-learning solutions.
The promotional video is available: https://www.youtube.com/watch?v=ri6hI12FZz8&feature=youtu.be.

As a result of dissemination and recommendation of training contents among independent car workshops, the quality of customer service can be improved in independent car workshops, which in turn will bring growth of competitiveness of these workshops and a long-term change in the social perception of services provided by this sector.
Significant development trends in the automotive sector in Poland and Europe, in addition to new technologies, are the development of employee competencies and the ability to business consolidation. Developed trainings in the field of ‘soft’ worker competences fill up the shortages in the training market, which is dominated by technical issues, and meets the needs of branch.
For the Partnership, the biggest challenge now is to make car mechanics introduce the solutions presented in trainings in their workshops. The first step in this direction will be recommending trainings, as auxiliary material, for the workshops applying for membership to the network services cooperating with the IC.

EU Grant (Eur)

Funding of the project from EU: 149978 Eur

Project Coordinator

INTER CARS S.A & Country: PL

Project Partners

• SIA “INTER CARS LATVIJA”
• UAB “Inter Cars Lietuva”
• Gromar Spolka z ograniczona odpowiedzialnoscia